Though faxing might seem like antiquated technology, in health care it remains a vital communications tool due to challenges with interoperability and HIPAA privacy requirements. For example, at the University of Pennsylvania Health System (UPHS), between 8,000 and 9,000 faxes are processed each day. Coordn8 automates the intake and filing of faxed documents into electronic health records and allows patients to digitally give their consent to release records instead of mailing forms.

“Reducing processing time allows staff to focus on more patient-facing activities and results in higher job satisfaction,” said Jency Daniel, DNP, MSN, RN, a lead transformation strategist at CHTI. “On top of that, we designed this in a way so that team members can easily cover for each other. Vacations or sick days won’t slow the process down anymore.”